SOMEBODY HELP ME PLEASE!
<p>Hi<br />I have been waiting for more than 2 months for Yunela to sort out my account with head office as it is incorrect. I'm being charged for cellular charges but my sim card is only ever in my WiFi hotspot. I migrated to a capped account but it's still happening. Please assist as this amounts to theft.</p>
Dear Melody,
Thank you for your post.We are terribly sorry for the inconveniences that you have experienced as a result of this.
We completely understand the frustration it causes. We would like to advise that this matter is receiving priority attention.
We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Melody,
Thank you for your post.We are terribly sorry for the inconveniences that you have experienced as a result of this.
We completely understand the frustration it causes. We would like to advise that this matter is receiving priority attention.
We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,