Some people are still keen on doing their jobs

I really called MTN to start a war today as well as to diaries my contract end date so i could ensure i don't pay you a cent more. My usage has increased while i used to have a usage limit on my account. I mean it worked well for a couple of months last year but bang, switched data packet calls showed its ugly head on my invoice and no was keen on sorting it out until today! I have called in a number of times to query my billing and i kept on getting story after story while my billing went sky rocket high. Sipho answered my call with a very calm voice and immediately showed interest in resolving my issue. I was already on this site, ready to type up a complain that has now turned into a compliment because of him. I work in a service industry and contact a number of providers from time to time and people are just not interested in going the extra mile. Take good care of the Sipho's in your organisation and make duplicates of them if you can. If you cant duplicate them then ensure that they are in positions of monitoring like Quality Assessors or even trainers because they are a rare find!