SL
Sheldon L
1 reviews | Active since May 2015
26 May 2015, 18:10
Soft locked line
My line has been soft locked since the 9th of May. I've sent numerous email queries with no response. On the 22nd i visited the MTN store at east rand mall where I was shocked to discover that my line has been soft locked due to my limit being reached. I was updating my software and even before i started i loaded two 24hr uncapped data on both my numbers anticipating the high data charges. Now you tell me how on earth did I manage to spend R1200 on data when there are 2 sms's confirming that the 24hr uncapped bundles have been activated?<br> Iv'e been with MTN since 1998 and have never had any problems. This leaves a bad taste as I am getting no closer to finding the answer to the numerous questions posted to you. Please get back to me as a matter of urgency, as me not having a means of communication is not on!
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MTN South Africa's replyOfficial
29 May 2015, 09:56Hello Sneed1978,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply29 May 2015, 09:56
Official
Hello Sneed1978,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,