JS
JP S
1 reviews | Active since Nov 2011
22 May 2015, 07:19
Soft Locked for No Reason
I have two contracts with MTN. On Wednesday the 20th of May, while at work, I realised that my phone was soft locked. I checked with my wife, and her phone was also soft locked. I tried to phone the call centre, as I thought there was (yet again) a ******-up with my bill. The call centre was closed, as the staff was on strike. I had to drive to the outlet at the Reds mall to try and sort it out. There Jessica told me that 200 000 subscribers were randomly \switched off". She was able to reactivate my number"
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello JanTas,
We truly sorry for the inconvenience caused and for the delayed response.
We can confirm that there were subscribers disconnected, however this was mainly a network based problem and not done intentionally.
We can confirm that we've removed the barring your wife's number and the line will be active within 2 - 24 hours. In order to make contact with us during this period of us facing industrial action, you can chat to us via our \Live Chat\" service. Please click on the link below
We truly sorry for the inconvenience caused and for the delayed response.
We can confirm that there were subscribers disconnected, however this was mainly a network based problem and not done intentionally.
We can confirm that we've removed the barring your wife's number and the line will be active within 2 - 24 hours. In order to make contact with us during this period of us facing industrial action, you can chat to us via our \Live Chat\" service. Please click on the link below
MTN South Africa's reply02 May 2023, 21:58
Official
Hello JanTas,
We truly sorry for the inconvenience caused and for the delayed response.
We can confirm that there were subscribers disconnected, however this was mainly a network based problem and not done intentionally.
We can confirm that we've removed the barring your wife's number and the line will be active within 2 - 24 hours. In order to make contact with us during this period of us facing industrial action, you can chat to us via our \Live Chat\" service. Please click on the link below
We truly sorry for the inconvenience caused and for the delayed response.
We can confirm that there were subscribers disconnected, however this was mainly a network based problem and not done intentionally.
We can confirm that we've removed the barring your wife's number and the line will be active within 2 - 24 hours. In order to make contact with us during this period of us facing industrial action, you can chat to us via our \Live Chat\" service. Please click on the link below