MM
Motsamai M
1 reviews | Active since Jul 2009
25 May 2015, 13:21
Soft lock
I've had a soft lock on my account since January 2015. I have send numerous email with no luck, the only response is that they are working on my query and they will respond.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Jun 2015, 13:29Hello letsie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried contacting you today without any luck.
According to our records, there is an amount reflecting in arrears and therefore the soft lock on your account. Should this amount already been settled, please forward the proof of payment to our offices so that the funds can be allocated and the barring removed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried contacting you today without any luck.
According to our records, there is an amount reflecting in arrears and therefore the soft lock on your account. Should this amount already been settled, please forward the proof of payment to our offices so that the funds can be allocated and the barring removed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 13:29
Official
Hello letsie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried contacting you today without any luck.
According to our records, there is an amount reflecting in arrears and therefore the soft lock on your account. Should this amount already been settled, please forward the proof of payment to our offices so that the funds can be allocated and the barring removed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried contacting you today without any luck.
According to our records, there is an amount reflecting in arrears and therefore the soft lock on your account. Should this amount already been settled, please forward the proof of payment to our offices so that the funds can be allocated and the barring removed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,