SW
SHENE W
1 reviews | Active since Jan 2015
28 Sept 2015, 11:12
Social networks
I called the call center more then Three times to find out why i couldnt use my social networks when i have 1G of data on my phone.All i was told is that they will rest my device and i should remove my battery and sim for 5 mins and i did so but the problem still continued.I called the call center once again and i was asked do i use night express which i dont and i was just told to dail *141*1#.I am very annoyed by this because i have data but i still cant use social networks.The call centre checked coverage and there wasnt any issues so i would just like whats happening with mtn.
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MTN South Africa's replyOfficial
28 Sept 2015, 19:49Hello WELSH001,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly follow the instructions below it help you setup internet connection on your device.
?It is, however, possible to manually set up mobile internet on your BlackBerry Z10. Click Next for step-by-step instructions.
?Go to the Start screen.
?Scroll to the right.
?Choose Settings.
?Choose Network Connections.
?Choose Mobile Network.
?Enable Data Services
?Choose APN
?Under Acces Point Name (APN), enter internet.proximus.be.
?Under Username, enter nothing.
?Under Password, enter nothing.
?Under Authentication Type, choose None
choose SAVE
sholud you experience any difficulties kindly contact our contact centre 173 and ask them to put you through technical desk (1555).
warm regards
mike
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly follow the instructions below it help you setup internet connection on your device.
?It is, however, possible to manually set up mobile internet on your BlackBerry Z10. Click Next for step-by-step instructions.
?Go to the Start screen.
?Scroll to the right.
?Choose Settings.
?Choose Network Connections.
?Choose Mobile Network.
?Enable Data Services
?Choose APN
?Under Acces Point Name (APN), enter internet.proximus.be.
?Under Username, enter nothing.
?Under Password, enter nothing.
?Under Authentication Type, choose None
choose SAVE
sholud you experience any difficulties kindly contact our contact centre 173 and ask them to put you through technical desk (1555).
warm regards
mike
Best regards,
MTN South Africa's reply28 Sept 2015, 19:49
Official
Hello WELSH001,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly follow the instructions below it help you setup internet connection on your device.
?It is, however, possible to manually set up mobile internet on your BlackBerry Z10. Click Next for step-by-step instructions.
?Go to the Start screen.
?Scroll to the right.
?Choose Settings.
?Choose Network Connections.
?Choose Mobile Network.
?Enable Data Services
?Choose APN
?Under Acces Point Name (APN), enter internet.proximus.be.
?Under Username, enter nothing.
?Under Password, enter nothing.
?Under Authentication Type, choose None
choose SAVE
sholud you experience any difficulties kindly contact our contact centre 173 and ask them to put you through technical desk (1555).
warm regards
mike
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly follow the instructions below it help you setup internet connection on your device.
?It is, however, possible to manually set up mobile internet on your BlackBerry Z10. Click Next for step-by-step instructions.
?Go to the Start screen.
?Scroll to the right.
?Choose Settings.
?Choose Network Connections.
?Choose Mobile Network.
?Enable Data Services
?Choose APN
?Under Acces Point Name (APN), enter internet.proximus.be.
?Under Username, enter nothing.
?Under Password, enter nothing.
?Under Authentication Type, choose None
choose SAVE
sholud you experience any difficulties kindly contact our contact centre 173 and ask them to put you through technical desk (1555).
warm regards
mike
Best regards,