1 reviews | Active since Jul 2016
so unfair
<p>I have been an Mtn customer for the past ten years but lately their service is of low standard. I submitted insurance documents on the 28th of June and I am still waiting for my new phone. I went back to the Mtn shop, I was told that Mtn had a badlock and I wasn't the only one waiting. This is not on! Mtn should resolve their internal staff issues, this shouldn't affect us as their clients. I am so disappointed. I hope that you will get to the bottom of this. Thank u in advance.</p> <p>H.M</p>
Good Day Holiness Matsagopane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Holiness Matsagopane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,