HM
Holiness M
1 reviews | Active since Jul 2016
23 Jul 2016, 07:04
so unfair
<p>I have been an Mtn client for the past ten years and this time around I am so disappointed with their service. I submitted insurance documents on the 28th of June , I haven't received my phone yet. I went back to Mtn shop and i was told that there was a badlock since Mtn is short staffed. As a client I am not supposed to be told that , it's not my problem, Mtn is supposed to sort out their staff issues internally and customers shouldn't be affected in any way. I am so dissapointed , you don't keep ur promises. I hope my issue will be resolved.</p> <p>Thank u in Advance</p> <p>H.M</p>
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MTN South Africa's replyOfficial
25 Jul 2016, 08:00Good Day Holiness Matsagopane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply25 Jul 2016, 08:00
Official
Good Day Holiness Matsagopane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,