So sick of the lies

<p>All I did was call and ask for a 15 day early upgrade as I am in need of a new phone did not once force for a new phone simply asked the lady said no worries she will send the request through when I called now to find out what is going on as it's been 3 days they say no request has been sent and that I must send an email to retention. ? Why should I do this if I have called and asked nicely then the lady janelle naidoo still has the cheek to get rude with me because I'm in patient for being mucked around I've got a good mind to cancel all 3 my contracts and bussines contracts pathetic</p>