1 reviews | Active since Jun 2013
SO SICK OF MTN!!!!!!
Hello<br> <br> I have been a client with MTN for over 6 years.<br> <br> My contract ends soon and i cant wait to cancel forever!!! I will never recommend them to anyone!!<br> <br> I have had endless billing issues with MTN.<br> <br> I dont know how many times i have called, emailed and visited the MTN store for errors mtn has made.<br> <br> They send me this!!<br> <br> Good day Samantha,<br> Thank you for emailing Customer Care.<br> We apologize for the delayed response.<br> Kindly be advised that MTN would not like to loose you as a customer because you as the customer is our number one priority,we would do our best to keep you happy.If it is not too much asked, could you please let us know what brought you to this decision.<br> Please be advised that we would like to apologize for any inconvenience caused.<br> Maybe we could look at other options, like for example would you not be interested in an Upgrade.Please let us know.<br> <br> <br> Now you tell me why on earth would i want to upgrade, i get my bill this month.<br> <br> Packet switched data calls R1255.79 - Now you tell me???<br> <br> Why am i being billed crazy after setting a limit months ago on the contract?<br> <br> BAD SERVICE
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer, when I check your usage limit it is set to R1500 and you don't exceed that kindly note that you can change that to lower usage should you wish to by dialling *141*5#ok option 1, option 1 option 1 or by calling 808 from your contract phone.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer, when I check your usage limit it is set to R1500 and you don't exceed that kindly note that you can change that to lower usage should you wish to by dialling *141*5#ok option 1, option 1 option 1 or by calling 808 from your contract phone.
Warm Regards
Nompumelelo
REQ:***
