So quick to take your money, but never give feedback!

<p>About 2 months ago, I took a active decision to start curbing my spend on my MTN contract. When my cellphone bill came, the invoice amounted to the same as usual. I analysed the invoice and realised that on one of my contracts, MTN was charging me twice for the insurance on one of my contracts. I called the customer care to alert them immediately. The response was that Its an insurance matter and they cannot assist. One of the call centre agents actually took my request further (because Ive stated that i cannot get through to the MTN Insurance dept). She also confirmed that i have been double billed for insurance from the inception of the contract. This is been going on for 18 months approximately. I have received 4 refernce numbers, but not once did they call me. The kind agent that assisted me, said it would take approximately 21 business days (excluding weekend) to resolve. I called this morning... NO MOVEMENT! </p> <p> </p> <p>My problem is that I should be refunded for the 18 months worth of insurance that I have been double paid! MTN is so quick to bill me, but when I lodge a query, I have to wait more than a month to receive any feedback. </p> <p> </p> <p>I need this matter resolved as soon as possible, cause i have just checked, they are still double billing me! </p> <p> </p> <p>I am really not impressed with the terrible service I have received ffrom MTN in the last few months that I am considering taking all my business elsewhere, as my two active contracts are up for renewal shortly! </p> <p> </p> <p>Frustated Customer! </p>