PM
PHUMLILE M
1 reviews | Active since Dec 2013
14 Jul 2015, 08:34
So NOT happy with MTN service right now!!!
On the 1st of July 2015 mtn went to my account for a debit order but my salary only clears after 12pm so it was a returned debit. I went to pay at ABSA the next day and they sent me an sms confirmation of my payment, then on the 7th they sent me an sms saying I must pay an outstanding amount but I ignored it because I have already paid for the month. Yesterday (13/07/2015) they decide to suspend my line, I called the non functional call centre with no luck of help from it. <br> <br> Now I'm so annoyed because I missing my important calls and I cannot do anything with the phone.<br> Somebody from mtn must call call me and explain this unpleasant.
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 16:24Hello Pmkhize,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the payment does reflect, your line was un-suspended and your account is up to date. For any further enquiries, feel free to contact 808 from your contract number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the payment does reflect, your line was un-suspended and your account is up to date. For any further enquiries, feel free to contact 808 from your contract number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply28 Jul 2015, 16:24
Official
Hello Pmkhize,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the payment does reflect, your line was un-suspended and your account is up to date. For any further enquiries, feel free to contact 808 from your contract number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the payment does reflect, your line was un-suspended and your account is up to date. For any further enquiries, feel free to contact 808 from your contract number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***