So much for teh BOSSA Network

I had reported an incident mid December 2019 and was provided a reference number SMC/***. I have called over 100 times and I always get the same answer that they are awaiting feedback. There staff are rude , untrained and unfriendly I am seriously considering porting my number over to another network. The agents shout and scream and are very quick to terminate the calls. I have had it with them.