So Many issues

<p>I have given MTN ample opportunity to sort out this issues. I believe this falls within a reasonable period to want out and they did breach the contract. I offered them the option to just cancel my contract and we part ways shaking hands they informed me that this was not allowed. I am thus formally giving them 7 days to cancel my contract and refund me the money I spent sorting out the contract. This includes airtime when I could not use my MTN card and Uber fees as 808 kept telling me to go into store.</p> <p>Account details:<br />Name: Jami Lee Kuhn<br />ID: ********** 047087<br />MTN account number: A ********** </p> <p>My issues are discussed under the following points:<br />1. MTN charges to connect to the LTE Network<br />2. Charging me for data I did not request nor receive.<br />3. Unwanted automatic subscriptions<br />4. Do not have my device in my possession<br />5. MTN recycles numbers<br />6. Fee incurred trying to sort this out</p> <p><br />1. I was not aware that MTN charged a fee to connect to LTE Network as every other Network did Zero rating. My airtime has gone missing and I never agreed to that. The link to the article is below:</p> <p>https://mybroadband.co.za/news/cellular/220880-disappearing-airtime-is-real-we-have-the-proof.html</p> <p>2. Charging me for data I did not ask for. Firstly I get 10G promotional data each month for the first three. I had all that data and they charged me for an extra two 3G I did not need. (The lady at the counter when I disputed it the next day at Tygervalley said it is impossible as I had an MTN Pin, I created that pin that night via 808 so no one could touch my account further. Attached you will find my MTN bill Invoice showing they added 3G twice. I have also attached the data usage statement and you will see one of the 3G they charging me for was not even added to my account. Yet I am meant to pay. <br />Current Balance: <br />Data Charged on my account:</p> <p>Data used and remaining:</p> <p><br />please see attached statement and add up the data usage it equals 10.4G<br />10G add 3G add the 1.5 G promotion is 14.5 G <br />14.5 G add 3G add the 1.5G promotional is 19G<br />Add also the 100mb of my contract<br />add 10mb and 5mb recharge<br />I have used 10.4G and have 4G remaining.....how is it that I am charged for 2 x 3G?</p> <p><br />3. Unwanted automatic subscriptions. I receive sms's (example Pasted below from today as I am typing the email even.). I get told you are subscribed when I never went to any site other that Facebook that day. I unsubscribe and it automatically resubscribes. I did not sign that I wanted to pay R7/per day for multiple subscriptions. This is another breach out contract.</p> <p><br />4. I do not have a working phone in my possession. I opened my contract on the 10 June 2017. My phone was taken in for repair. A short representative of MTN Tygervalley with blondish brown hair told me I would receive a new phone. They called a few days later and I went to store. They tried to give me the same faulty phone saying they had checked it out. I submitted it with video of the fault. I do not believe it was probably examined as I could not even type on the device once it heated up. Please see the videos attached below. <br />Video one: I often had issues switching the phone on <br />Video two: after using for about 30min it would heat and I would not be able to pull the keypad up to type.</p> <p>5. Mtn recycled numbers I was unaware of that, I received a number that a Maria Makwenda previously used. She racked up accounts at RCS, Rage, Homechoice etc. She has not made payments and lawyers and debt collectors will not take my word for it I am not her. This happens at work constantly. I would not have agreed to this recycled number if it was explained to me. I get SMSed and I have wasted tons of airtime phoning people to be removed from there lists. Below is an example that was sent also at 12:47 26/7/17 while I was typing this:</p> <p><br />6. Fee I incurred to sort this out I would also like back. The 808 platform is meant to be free for MTN users, I often did not have access to the network and could not phone thus I called from a Vodacom number. I used minimum R100 on this alone. Below see my attached bank statement showing where I purchased MTN airtime. Never mind the calls to try and stop getting calls as Maria Makwenda. <br />Uber cost: I do not have my own vehicle and work in Brackenfell I got sent to Tygervalley for each issue. I then had to Uber home from Tygervalley to Durbanville. I have a lift straight home from work but had to give that up for the times I went to Tygervalley. <br />Uber from work to tygervalley: R55 <br />Uber from Tygervalley to home: R 48<br />I will ask for the 3 dates I specify below as I can prove being there those days. I went to other branches but they told me to go back here.<br />(55 x 3) + ( 48 x 3) = 100 = R409 minimum</p> <p>My attempts at resolving you can ask for email / recording proof etc. I sent 11 emails. Went to store Last Thursday 20 July, Tuesday 25 July, Friday 21 July. I was each time told to speak to Riyaaz who now informed me he will only be around before 3. I can not take off work for this again. I spoke to this man via phone call and whatsapp and he wants to explain it all away, I am not interested in now fixing the contract I am not willing to pay for data I don’t receive and to connect to the Network.</p> <p> </p> <p>I want it cancelled. </p>