So frustrated

For over 3 months I have been battling with MTN, first over me wanting to cancel my contract that had run its 2 years, and now an account refund for BIS to the amount of R1361.66 that they need to refund me. I have lost count of the number of people that I have had to talk to and no one has an answer. From phone calls, to emails to Facebook to Twitter, no one gets back to me, so if this doesn't work I'm off to the Ombudsman! The final nail was a customer care assistant this morning that told me the money was in my account - in her words \There is money in your account that you just can't see'... and I need to go to the bank to release it. When I phoned back