1 reviews | Active since Mar 2012
So feed up and sad with SA MTN service
For 3 months we have got a WIFI bill of over R3500. 2 of those months we had our WIFI turned off. We have emailed, called, gone to head office and we have no answers as to why the amount is so incredibly high. And no one will help us to look into the issue. We can not afford this amount, especially seeing there is no reason for it to be this high.<br> We signed a 5GB package (we have the contract) but when we call they say we are on a 3GB package. We have sent through our contract 4 times, no one has called or helped.<br> We are at our wits end! We are good people, we pay our bills. <br> Who can we talk to? Besides calling a lawyer? <br> We just want to correct our contract to what we signed and get proof of how many MBs we used.
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records credits have been processed onto your MTN SP account for the data charges. The credit totals R4332.01 Vat Incl. For assistance in making a payment arrangement for the outstanding balance, kindly contact customer care
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records credits have been processed onto your MTN SP account for the data charges. The credit totals R4332.01 Vat Incl. For assistance in making a payment arrangement for the outstanding balance, kindly contact customer care
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***