1 reviews | Active since Feb 2014
So disgusted in MTN
<p>I do not usually check my phone for airtime because i always have more than enough air, but on the 05.09.16 i checked it and i had data and R117 of airtime, the morning 06.09.16 i just though let me check again. I still have data and a lovely R47 of air with no outgoing calls and only using fb i would like to know what happened to my air. i always see all the post of people complaining about mtn but from now on i will monitor every single thing. oh and to crown it off just bought 2gig after 2min checked air again and now have 1.45 left and now i no longer have R47 air i have r52.30 its a joke really.</p> <p> </p> <p>i called in on that same day 06.09.16 to log a call and spoke to Geremy ot ref ********** . today i followed up on the call it is nowhere to be found not even a ref. The lady checked but could find anythin. The only explanation i get is a R25 that was used. i even downgraded from R200 air every month because my air would go as to R800 a month because i dont really use my phone for calls. even then i was told i would get 3 months time to use that air was not even a month and all that airtime was gone. which i left it at that. but my word they cant even answer me on what happened to my airtime. ive been a loyal customer since in school and when i started working ive had a contract with you. the only best thing i get from you is "dont you have subsciptions" which i never had. Can you please investigate what happened to my airtime and get back to and if one does not pay you easy to suspend and blacklist.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your usage was validated for the period of 04/09/2016 to 16/09/2016. As per system record it is noted that on the 06/09/2016 there were multiple internet application running simultaneously hence some of the application depleted the airtime. Transactions are as below for applications which depleted from the airtime.
2016-09-06 11:29:12.0 R24.68
2016-09-06 12:32:44.0 R2.46
2016-09-06 17:34:20.0 R0.51
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your usage was validated for the period of 04/09/2016 to 16/09/2016. As per system record it is noted that on the 06/09/2016 there were multiple internet application running simultaneously hence some of the application depleted the airtime. Transactions are as below for applications which depleted from the airtime.
2016-09-06 11:29:12.0 R24.68
2016-09-06 12:32:44.0 R2.46
2016-09-06 17:34:20.0 R0.51
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Good Day
I have been told about those charges so many times and that is the only explanation you have. If you calculate the charges that amounts to R27.68, so i know im not stupid so if i calculate that from the balance i had on my phone it brings me to R89.32. I can afford to use the internet on my phone because i always have data on my phone which should not affect my balance. so can you please tell me what happened to the rest of my airtime
Good Day
I have been told about those charges so many times and that is the only explanation you have. If you calculate the charges that amounts to R27.68, so i know im not stupid so if i calculate that from the balance i had on my phone it brings me to R89.32. I can afford to use the internet on my phone because i always have data on my phone which should not affect my balance. so can you please tell me what happened to the rest of my airtime
I responded to ur reply on the 21st of September and just add to ur perrhatic service you have not even answered my question nor even responded to the query I logged as well. No wonder everyone Is complaining bout you
I responded to ur reply on the 21st of September and just add to ur perrhatic service you have not even answered my question nor even responded to the query I logged as well. No wonder everyone Is complaining bout you