MB
Mpumi B

1 reviews | Active since Sept 2015

11 Nov 2015, 14:01

So disgusted by MTN services and *****ing from us.

I took a contract with mtn for 3 lines paid them every month,when i started having financial difficulties i went to them and even called them to make payment arrangement as i could not afford the full installment anymore,the phone was dropped whilst talking and when i went in store they could not provide me with any info they kept on telling me to call 808..i stopped paying as i could not afford them and my lines were blocked for like 8months and when i called them from another number \'they ask to punch the contract number after punching it then they will just drop the line'' i wanted to make arrangements with them next thing im handed over to their lawyers

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Nov 2015, 15:54
Official
Hello blackdiamont,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***

warm regards
mike