GK
Gaethen K
1 reviews | Active since May 2010
04 Feb 2015, 10:56
SO DISGUSTED
Last year Aug 2014 I rec. a bill from MTN for over R1000.00. I immediately phoned in & asked if a limit can be put on one of my numbers. which they did. Then in Oct/Nov.Dec. the phone suddenly had an open line. if phoned in on a number of occasions and was given reference numbers & even complained on there web chat. todate nothing has been done about it. today 20.1.2015 my account has been suspended. i was told that they would credit the amounts via email. still nothing. herewith all my ref. numbers: ***, ***, ***, ***, ***, ***. i need to cancel my contracts with them with immediate effect, as my bill i9s now R2070.60, which i am not prepared to phone as i did not request for an open line <br> Add a new Mtn Report <br> <br> On receiving the response to my complaint, not the full amount has been credited only R954.25, what about the difference that has been pilling up?
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MTN South Africa's replyOfficial
17 Feb 2015, 12:56Hello DEL KAHN,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 Feb 2015, 12:56
Official
Hello DEL KAHN,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Thabelo
REQ:***
Best regards,