GM
Grant M
1 reviews | Active since Nov 2010
18 May 2015, 16:49
So difficult to get a straight answer
I called in April to cancel my contract that was expiring at the end of May, ref number ***.<br> <br> I have called twice (808) since to confirm when my account will be cancelled and nobody can tell me. I can only get through to an operator who cannot tell me anything because retentions are not answering their phone.<br> <br> Please tell me when it will be cancelled, I have given more than 30 days notice.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 May 2015, 11:23Hello themank,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that deactivation date is set for 29-05-2015 as per notice and term date.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that deactivation date is set for 29-05-2015 as per notice and term date.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply22 May 2015, 11:23
Official
Hello themank,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that deactivation date is set for 29-05-2015 as per notice and term date.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that deactivation date is set for 29-05-2015 as per notice and term date.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Best regards,