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Colin C
1 reviews | Active since Jul 2013
15 Jul 2015, 12:57
So am I going to be refunded?
I know the Soft lock is now in place because I had to go into a store and get it done because no one answering phone calls due to the strike. <br> <br> I want to know why the soft lock wasn't working and when I am being refunded. I was told there was a soft lock so I have never checked my debit orders because I know what amount is due to be going off. It's always been the same and never changed.... because I always have a limit on my account so I know what I have spent. Not once did MTN send a message with my account balance or anything so how was I supposed to know?
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MTN South Africa's replyOfficial
03 Aug 2015, 13:46Hello colincloete85,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage limit was only set on the 2 July 2015. However if you had requested a top up contract, please visit the store where this was done so that this can be rectified.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage limit was only set on the 2 July 2015. However if you had requested a top up contract, please visit the store where this was done so that this can be rectified.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply03 Aug 2015, 13:46
Official
Hello colincloete85,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage limit was only set on the 2 July 2015. However if you had requested a top up contract, please visit the store where this was done so that this can be rectified.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage limit was only set on the 2 July 2015. However if you had requested a top up contract, please visit the store where this was done so that this can be rectified.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***