LR
Lebogang R
1 reviews | Active since Jan 2011
04 Apr 2019, 08:46
Sneaky Business
Dear @MTNza please advise why my night express data remains stagnant whilst my day data is depleting when using the net between 4am - 6am?
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
04 Apr 2019, 10:12Good day Lebogang
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused. I have checked your number on our systems and your usage is correct. I have included a breakdown of data usage in the past 5 days. You are depleting from the night express bundle between 00:00AM to 06:00AM and from your anytime data 06:00AM to 23:59PM. 30-03-2019 00:00AM to 06:00AM - 0 Night Express 06:00AM to 23:59PM - 674.90 Anytime data 31-03-2019 00:00AM to 06:00AM- 0 Night Express 06:00AM to 23:59PM - 896.27 MB Anytime data 01-04-2019 00:00AM to 06:00AM- 59.83MB Night Express 06:00AM to 23:59PM - 173.59 MB Anytime data 02-04-2019 00:00AM to 06:00AM - 0 Night Express 06:00AM to 23:59PM - 221.23 MB Anytime data 03-04-2019 00:00AM to 06:00AM - 1.55MB Night Express 06:00AM to 23:59PM - 435.34 MB Anytime data Please be advised that once your night express bundle is finished, your usage will deplete from the anytime data between 00:00 am to 23:59PM Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused. I have checked your number on our systems and your usage is correct. I have included a breakdown of data usage in the past 5 days. You are depleting from the night express bundle between 00:00AM to 06:00AM and from your anytime data 06:00AM to 23:59PM. 30-03-2019 00:00AM to 06:00AM - 0 Night Express 06:00AM to 23:59PM - 674.90 Anytime data 31-03-2019 00:00AM to 06:00AM- 0 Night Express 06:00AM to 23:59PM - 896.27 MB Anytime data 01-04-2019 00:00AM to 06:00AM- 59.83MB Night Express 06:00AM to 23:59PM - 173.59 MB Anytime data 02-04-2019 00:00AM to 06:00AM - 0 Night Express 06:00AM to 23:59PM - 221.23 MB Anytime data 03-04-2019 00:00AM to 06:00AM - 1.55MB Night Express 06:00AM to 23:59PM - 435.34 MB Anytime data Please be advised that once your night express bundle is finished, your usage will deplete from the anytime data between 00:00 am to 23:59PM Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply04 Apr 2019, 10:12
Official
Good day Lebogang
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused. I have checked your number on our systems and your usage is correct. I have included a breakdown of data usage in the past 5 days. You are depleting from the night express bundle between 00:00AM to 06:00AM and from your anytime data 06:00AM to 23:59PM. 30-03-2019 00:00AM to 06:00AM - 0 Night Express 06:00AM to 23:59PM - 674.90 Anytime data 31-03-2019 00:00AM to 06:00AM- 0 Night Express 06:00AM to 23:59PM - 896.27 MB Anytime data 01-04-2019 00:00AM to 06:00AM- 59.83MB Night Express 06:00AM to 23:59PM - 173.59 MB Anytime data 02-04-2019 00:00AM to 06:00AM - 0 Night Express 06:00AM to 23:59PM - 221.23 MB Anytime data 03-04-2019 00:00AM to 06:00AM - 1.55MB Night Express 06:00AM to 23:59PM - 435.34 MB Anytime data Please be advised that once your night express bundle is finished, your usage will deplete from the anytime data between 00:00 am to 23:59PM Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused. I have checked your number on our systems and your usage is correct. I have included a breakdown of data usage in the past 5 days. You are depleting from the night express bundle between 00:00AM to 06:00AM and from your anytime data 06:00AM to 23:59PM. 30-03-2019 00:00AM to 06:00AM - 0 Night Express 06:00AM to 23:59PM - 674.90 Anytime data 31-03-2019 00:00AM to 06:00AM- 0 Night Express 06:00AM to 23:59PM - 896.27 MB Anytime data 01-04-2019 00:00AM to 06:00AM- 59.83MB Night Express 06:00AM to 23:59PM - 173.59 MB Anytime data 02-04-2019 00:00AM to 06:00AM - 0 Night Express 06:00AM to 23:59PM - 221.23 MB Anytime data 03-04-2019 00:00AM to 06:00AM - 1.55MB Night Express 06:00AM to 23:59PM - 435.34 MB Anytime data Please be advised that once your night express bundle is finished, your usage will deplete from the anytime data between 00:00 am to 23:59PM Warm regards, Jessica John Complaints Management Team
Best regards,
LR
Lebogang R's updateReviewer Update
04 Apr 2019, 10:45Please send me your email address and I can send you a screenshot of my night data remaining the same
LR
Lebogang R's update04 Apr 2019, 10:45
Reviewer Update
Please send me your email address and I can send you a screenshot of my night data remaining the same
LR
Lebogang R's updateReviewer Update
04 Apr 2019, 11:01I’d also like to make you aware that my what’s app backs ups between 5-6 am daily and as such my data has remained at 10.66Gigs for the last three days, impossible that your report is an accurate and true reflection of my data usage
LR
Lebogang R's update04 Apr 2019, 11:01
Reviewer Update
I’d also like to make you aware that my what’s app backs ups between 5-6 am daily and as such my data has remained at 10.66Gigs for the last three days, impossible that your report is an accurate and true reflection of my data usage