1 reviews | Active since Jun 2016
Sneaking additional charges on to invoice
<p>I upgraded my contract early February 2016 to a MyChoice M+ @ R949 per month. Ever since the upgrade, I am still being charged for an additional 250MB Broadband data (which appears to be a carryover from my previous contract). I already phoned in twice to have this removed from my account, and after receiving confirmation via sms that my query has been resolved, the same charge is back on the invoice the next month. </p> <p> </p> <p>On a different note, I updated my banking details on the MTN portal but despite this, the debot order still went off the old bank account which resulted in additional charges to my bank account as there was no funds in the account anymore. The call centre agents explanation for this was (quite shocking) that if you use the portal to update any details, you are still required to phone the call centre to find out whether there are any specific requirements for the update. I find this rather hilarious as I was under the impression that companies set up these self help portals to minimise call volumes and make it easier for the customer. I prefer using the self help portals than dealing with a call centre because this just results in frustration.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the data bundle 250MB has been removed the account has been credited R206. for the data charges for February to April month
The invoice for May has been credited for the 250MB data service charge. The account will be credited for the June invoice 250MB, the service will not be added on the July invoice.
Kindly note that the system reflect that the bank details has been updated by the client via the MTN active system on the 10-5-2016, note that the debit order for the 15th has been sent to the bank already on the 7th, so the change on your side has been done late for the new bank details to be active in the same month.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the data bundle 250MB has been removed the account has been credited R206. for the data charges for February to April month
The invoice for May has been credited for the 250MB data service charge. The account will be credited for the June invoice 250MB, the service will not be added on the July invoice.
Kindly note that the system reflect that the bank details has been updated by the client via the MTN active system on the 10-5-2016, note that the debit order for the 15th has been sent to the bank already on the 7th, so the change on your side has been done late for the new bank details to be active in the same month.
Kind Regards,
Alice van der Merwe
REQ: **********