NvdH
Niel van den Heever
1 reviews | Active since Mar 2017
22 Mar 2019, 15:18
SMS's not working
I have been unable to send SMS's the last few days. Receiving sms's is working perfectly. No use in trying to contact the call centre as they are beyond ***********.
Dealing with MTN is one of the most frustrating experiences a person can have.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
25 Mar 2019, 07:47Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the below information in order to escalate.
Error message when sending :
When did the problem start :
Is it to one specific number or all:
Are you using sms bundles or airtime when sending:
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the below information in order to escalate.
Error message when sending :
When did the problem start :
Is it to one specific number or all:
Are you using sms bundles or airtime when sending:
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply25 Mar 2019, 07:47
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the below information in order to escalate.
Error message when sending :
When did the problem start :
Is it to one specific number or all:
Are you using sms bundles or airtime when sending:
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the below information in order to escalate.
Error message when sending :
When did the problem start :
Is it to one specific number or all:
Are you using sms bundles or airtime when sending:
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
NvdH
Niel van den Heever's updateReviewer Update
25 Mar 2019, 19:30No specific error message. The message just fails to send on my iphone.
I only noticed it about two weeks ago. All numbers are affected not only certain ones.
I’m using airtime to send. All incoming messages works fine, just outgoing messages.
Please resolve this urgently
NvdH
Niel van den Heever's update25 Mar 2019, 19:30
Reviewer Update
No specific error message. The message just fails to send on my iphone.
I only noticed it about two weeks ago. All numbers are affected not only certain ones.
I’m using airtime to send. All incoming messages works fine, just outgoing messages.
Please resolve this urgently
MTN South Africa's replyOfficial
27 Mar 2019, 14:23Good day
Kindly try the below code as all seems to be fine on our system. Failing which please visit the nearest MTN to check the handset/software upgrade.
Outgoing SMS Deactivation : Dial #33*0000*16#[CALL].
Warm RegardsDinesh KowlasarComplaints Management team
Kindly try the below code as all seems to be fine on our system. Failing which please visit the nearest MTN to check the handset/software upgrade.
Outgoing SMS Deactivation : Dial #33*0000*16#[CALL].
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply27 Mar 2019, 14:23
Official
Good day
Kindly try the below code as all seems to be fine on our system. Failing which please visit the nearest MTN to check the handset/software upgrade.
Outgoing SMS Deactivation : Dial #33*0000*16#[CALL].
Warm RegardsDinesh KowlasarComplaints Management team
Kindly try the below code as all seems to be fine on our system. Failing which please visit the nearest MTN to check the handset/software upgrade.
Outgoing SMS Deactivation : Dial #33*0000*16#[CALL].
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
NvdH
Niel van den Heever's updateReviewer Update
28 Mar 2019, 09:37My outgoing SMS's still aren't going through. It keeps on failing even despite trying #33*0000*16#[CALL]
I have been to 2 of your branches and every time I have to leave irritated as they aren't able to help. Your staff just plays around on my phone without any success. They are just trying to look busy!
My software is up to date and the problem is on your system!!!!!!!!!!!!!!!!!!
NvdH
Niel van den Heever's update28 Mar 2019, 09:37
Reviewer Update
My outgoing SMS's still aren't going through. It keeps on failing even despite trying #33*0000*16#[CALL]
I have been to 2 of your branches and every time I have to leave irritated as they aren't able to help. Your staff just plays around on my phone without any success. They are just trying to look busy!
My software is up to date and the problem is on your system!!!!!!!!!!!!!!!!!!