1 reviews | Active since Oct 2011
SMS sending barred
Dear MTN I'm very disappointed with your services after 17 loyal years to Mtn now i cannot send sms's on my phone. i have logged the query on on May 2018, 22 July 2018 and 30 july 2018 X 2. to date no one is willing to assist me and as a result i cant activate my banking profiles,and access my approve it messages, because MTN decided to block my number from sending sms. my life is a hell because i cant use my online banking. please sort my queries or cancel my Contract and u are welcome to collect your phone. every time i call they says the same thing,dial the following and they dont fix the problem. #330*0000# #33*0000*16# if u cant unblock my sms' disconnect my number from your network as i wont be paying anything to u useless people.
Good day Ramaano,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have received several complaints from FNB customers who are unable to send sms'. Kindly check with your bank as well. As the issue seems to be isolated to your banking.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Ramaano,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have received several complaints from FNB customers who are unable to send sms'. Kindly check with your bank as well. As the issue seems to be isolated to your banking.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,