JD
Johan D
1 reviews | Active since Nov 2009
02 Nov 2016, 11:42
SMS Roaming Impossible
<p>I cannot understand that in this day and age when sheep are clone MTN tells me that it is impossible to activate SMS roaming when you are not in South Africa. They prompt you to try and do everything online yet their system doesn't allow for a simple activation of a service? </p> <p>I struggled for 2 days to get through on a number that can be phoned from abroad and the spend 18 minutes on the phone of which 12 was waiting for answer and getting transferred twice. The 3rd person tried to put me through again after explaining they can't help me but maybe technical division can and then I was cut-off. </p> <p>Surely by the nature of roaming one must think that you need to be able to support customers that are not in SA at that specific time either on their internet profile or via phone?!?!?!</p>
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
07 Nov 2016, 11:10Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that to activate SMS Roaming you need to dial the USSD string code on your phone however USSD codes do not work when you are not in RSA. A request will need to be logged with the Network team to activate this service directly on the Network. Please contact our Customer Care on +27 83 1 808 (***) and request a consultant to log a request with the Network Team to activated the service for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Nov 2016, 11:10
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that to activate SMS Roaming you need to dial the USSD string code on your phone however USSD codes do not work when you are not in RSA. A request will need to be logged with the Network team to activate this service directly on the Network. Please contact our Customer Care on +27 83 1 808 (***) and request a consultant to log a request with the Network Team to activated the service for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's replyOfficial
07 Nov 2016, 11:13Good Day Johan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that to activate SMS Roaming you need to dial the USSD string code on your phone however USSD codes do not work when you are not in RSA. A request will need to be logged with the Network team to activate this service directly on the Network. Please contact our Customer Care on +27 83 1 808 (***) and request a consultant to log a request with the Network Team to activated the service for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Nov 2016, 11:13
Official
Good Day Johan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that to activate SMS Roaming you need to dial the USSD string code on your phone however USSD codes do not work when you are not in RSA. A request will need to be logged with the Network team to activate this service directly on the Network. Please contact our Customer Care on +27 83 1 808 (***) and request a consultant to log a request with the Network Team to activated the service for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
JD
Johan D's updateReviewer Update
09 Nov 2016, 13:45I have tried numerous times to phone +27 83 1808 and it ALWAYS says "this number is currently unavailable" so I proceeded to phone +27 ********** and waited about 20min for someone to answer once again and then I explained my situation and what I was instructed tot do so was transferred to someone that told me the same that I cannot do it without being in the country and that I should phone +***6. The person that answered had even less of a clue and wasn't able to understand half of the conversation but initially argued that I did have roaming without me giving my number and when I gave my number he said what number is this so obviously no clue about SA cell numbers and once again didn't no about activating sms roaming.
I honestly can't believe that it can be this difficult.I haven't seen less clued up employees or worse customer service in a while. There is no urge to try and help and if the MTN system won't allow for this to be done remotely I would be very surprised.
JD
Johan D's update09 Nov 2016, 13:45
Reviewer Update
I have tried numerous times to phone +27 83 1808 and it ALWAYS says "this number is currently unavailable" so I proceeded to phone +27 ********** and waited about 20min for someone to answer once again and then I explained my situation and what I was instructed tot do so was transferred to someone that told me the same that I cannot do it without being in the country and that I should phone +***6. The person that answered had even less of a clue and wasn't able to understand half of the conversation but initially argued that I did have roaming without me giving my number and when I gave my number he said what number is this so obviously no clue about SA cell numbers and once again didn't no about activating sms roaming.
I honestly can't believe that it can be this difficult.I haven't seen less clued up employees or worse customer service in a while. There is no urge to try and help and if the MTN system won't allow for this to be done remotely I would be very surprised.