DB
Dominique B
1 reviews | Active since Sept 2011
08 Mar 2016, 12:38
Sms'es sent to clients
So this is now a monthly situation where I have to write complaints on hello Peter regarding the pathetic service from mtn. Once again after speaking to their call center agents where the confirmed payment should be made by 13 th of each month! We on the 8th and they sending an sms that we must pay to avoid suspension !!!! What nonsense is this????
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MTN South Africa's replyOfficial
08 Mar 2016, 18:55Hello Doms,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your account is invoiced on the 13th day of every month and because your payment type is cash not debit order, the payment must be made within 21 days after your bill (invoice) date. In this case the payment was due on 05/03/2016.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your account is invoiced on the 13th day of every month and because your payment type is cash not debit order, the payment must be made within 21 days after your bill (invoice) date. In this case the payment was due on 05/03/2016.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply08 Mar 2016, 18:55
Official
Hello Doms,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your account is invoiced on the 13th day of every month and because your payment type is cash not debit order, the payment must be made within 21 days after your bill (invoice) date. In this case the payment was due on 05/03/2016.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your account is invoiced on the 13th day of every month and because your payment type is cash not debit order, the payment must be made within 21 days after your bill (invoice) date. In this case the payment was due on 05/03/2016.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***