LB
Louise B
1 reviews | Active since Dec 2014
23 Feb 2015, 10:52
SMS charge on Data line
I received my bill from MTN and there was a charge for a SMS on the bill. Due to this line being used for data only i inquired what the charge is for as I did not sens an SMS from the number. The reply \ Please note the number provided is for a data line
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Replies (1)
MTN South Africa's replyOfficial
27 Feb 2015, 11:13Hello LouiseBronkhorst,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised the SMS was sent on the 7-1-2015, as prior communicated an itemized bill will need to be sent in order to retrieve the number it was sent to.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised the SMS was sent on the 7-1-2015, as prior communicated an itemized bill will need to be sent in order to retrieve the number it was sent to.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply27 Feb 2015, 11:13
Official
Hello LouiseBronkhorst,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised the SMS was sent on the 7-1-2015, as prior communicated an itemized bill will need to be sent in order to retrieve the number it was sent to.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised the SMS was sent on the 7-1-2015, as prior communicated an itemized bill will need to be sent in order to retrieve the number it was sent to.
regards
Thabelo
REQ:***
Best regards,