SMS bundle depleting

Item: MTN South Africa
Rating: 1
Author: Bianca F

<p>I've had the worst experience with MTN that I've ever had! I loaded an sms bundle and I don't sms much because most people have whatsapp - average about 3 smses per day. I noticed my bundle was depleting at a rapid pace. I checked my sms bundle balance, sent an sms (made sure I stayed within the 160 character limit) and then checked my sms bundle balance again. Found that 3 smses were deducted. I have reports setting off (because MTN said if it's on it uses more than 1). I phoned MTN a few times but they still haven't solved the problem. And every day it costs me more and more. Unfortunately the person I'm smsing I have to stay in contact with and they can't use whatsapp (old phone). MTN use to be the best but clearly that's not the case anymore. Sad to think I'll have to go through the long process of changing service providers...</p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

06 Dec 2016, 17:07

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that the request has been sent to the billing department to investigate REQ:***. The billing department cannot investigate this due to the invoice for December month is not as yet finalized, this can only be investigated once the invoice reflect on the account.

Please call the 808 call center again on the 22-12-2016 to log the request wit the billing department.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

MTN South Africa's reply06 Dec 2016, 17:07

Official

Thank you for your post.

We apologize for any inconvenience incurred.

Please call the 808 call center again on the 22-12-2016 to log the request wit the billing department.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

SMS bundle depleting

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