1 reviews | Active since Jan 2015
sms and data bundles
Good morning i am a very unhappy customer. I am a contract customer for a very long time with MTN in December i did an upgrade i took a samsung j5 with 110 air time 25 sms and 30gb data. I got he airtime in December and the 30gb data. I did not get the 25 sms's as per the contract. In January i received my 110 airtime and no sms's again and also no data. I called them on Friday the 8th January to complain bout the data and sms's I got the ref ***. Saturday I called again and got another ref ***. Today its Wednesday the 12th January still no sms's or data was received. I am very unhappy and need my query resolved asap as they are paid the contracted amount every month but they are not keeping their side of the agreement.<br> <br> I would appreciate if i can get feedback on my query urgently.<br> <br> Kind Regards<br> <br> Virginia<br> <br>
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that I have requested the System Support department to assist, reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that I have requested the System Support department to assist, reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,