SME Business vetting process excessively delay due to incompantance.

THIS IS THE WORST SERVICE AND LEVEL OF COMPETENCE I WOULD EXPECT FROM A BUSINESS LIKE MTN.

Multiple requests were sent in via various platforms for a sales agent to contact me from 10 May, with not feedback. I finally persisted via the MTN call center agent who helped me on 15 May. It's now been 10 days (25May)... and we are still at the vetting stage...? For a process which I have been informed, more than once, - would not take more than 2 working days /if all documents are accurately provided (Which they have .... more than one variation and form). Mohau Moloi <***> was the sales agent obviously only sent through some of our documents, he did not sign his part... he did not read or validate the emails coming thorugh from MTN and just kept forwarding it to me. FOR DOCUMENTS I HAVE SENT THROUGH - - MORE THAN ONCE!!

Finally contacted Hetisani <***,> from MTN directly - who was very kind. He said he will get back to. We will see....

The only reason I am persisting is because I need connectivity for our business, and MTN is the only provider here....