1 reviews | Active since Jul 2015
smash and grab
i was in a smash and grab and my handback and cell phone was ****** thursday eve, we tried to get hold of the mtn call centre since then and eventually via email my cell sim and handset was blocked<br> <br> i wen to a mtn shop to get another sim and they refuse as i dont have an id<br> i have been a customer of mtn 19 odd years on contract, same cell # *** and now they wont help me<br> Police case # 205/07/2015 Brakpan<br> MTN RTC # N*** /// MTN ***<br> <br> dont they understand that this is special circumstances as i have to apply for all my documents all over again?<br> even the affidavid and account that i produced, and they still refuse to help<br> also the perpetraitetor had my phone from thursday eve about 5:30pm to the time it was blacklisted and had the use of my phone. who is liable for that cost? me??? i dont think so!<br> <br> i had to buy a telprproy sim *** for now and on pay as you go
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records, the sim swap was processed on 13-07-2015. Also note that the line was suspended and the handset blacklisted on 10-07-2015. You are liable for all charges up until the time you reported the phone ******. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records, the sim swap was processed on 13-07-2015. Also note that the line was suspended and the handset blacklisted on 10-07-2015. You are liable for all charges up until the time you reported the phone ******. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***