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phoziswa D
1 reviews | Active since Mar 2013
12 Oct 2015, 13:32
SMART PHONE PLUS
Good day<br> <br> on the 14 September 2015 i sent an email to MTN INSURANCE regarding my faulty handset that was switching on and off . I was given a Ref number #***3 and to date the phone has not been collected, the phone has been off for days i can make or receive call.<br> <br> What is the point of having insurance when their reaction time is week and weeks later ...Then you get a email SAYING SORRY all the time unacceptable !!!<br> <br> <br>
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MTN South Africa's replyOfficial
13 Oct 2015, 09:12Hello ladyP21,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply13 Oct 2015, 09:12
Official
Hello ladyP21,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the insurance department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
Best regards,