SLYNESS on another level!

At the end of January 2022, was mayb the 21st or 22nd. I set out to do my upgrade online (have done so previously, so I didn't think that problems would occur). By the 31st of January 2022, package arrived, only to find that it wasn't what I ordered. On the 3rd day I set out to return said package at Mtn Tygervalley. Package was handed in with minor hiccups. Apparently you have to contact "Mondo" which takes forever, even when work for Mtn. Everything was just difficult. Got my reference number, and left.

Once at home, I tried calling Mondo again. No answer. I've emailed customer service, iv emailed a guy called Nicolin Perumel. To me it seemed as if this Nicolin person would b able to help me. Mind you at this point, customer service never rep**** (took them 2 months to reply?). Going back and forth with this Nicolin person, he tells me that I needed to either cancel my contract, which he would b able to do or I could go to any Mtn store. Off I go to the store, now I speak to a lady, I explain my predicament show her all the documentation. She says that I needed to call 135, on my way home, u call them. Now here is where it gets hairy, the consultant, explains to me that in order for me to cancel, I needed to pay a whole R8000 upfront. I'm shocked, this was not what Nicolin told me. Infact, my understanding now is that I have to cancel my contract as a whole. Which was never the plan. Up until now, iv been fairly happy with my contract.

Right, again I send emails, no answer, no replies. Its March already and still this has not been sorted out. I expected an replacement for the package that was sent back. Not complete cancelation!

Now in the past iv done numerous upgrades with MTN, but previously iv never encountered a huge amount on my invoice because I upgraded. So a lady calls me, says that my account is in arrears, where my reply to he was oh yes, apparently Mtn does that to their customers when they do an upgrade. I told her that you guys are quick to call when the account is in arrears but when Mtn makes a mistake, the give you *********** customer service. *********** consultants which are just as sly as Mtn themselves. I mean since Mtn has started working with government and the Mondo's of the world, They've become Sly! *****! I'm deeply dissatisfied, disappointed with MTN. I will not cancel my contract. I expect a replacement for what I ordered. Mtn advertisers their data but they don't tell u that they wil be giving you 50 gig but u can only use it after 12, night time data, *****!! Now I can't even buy data for myself because of this dumb package they've put me on. With that being said, STOP WITH YOUR SLYNESS. STOP WORKING WITH GOVERNMENT! YOUR SERVICE IS ****PY AND SO IS ALL THE COMPANIES YOUR WORKING WITH!