Slow Turnaround Time
<p>It is quite strange that MTN takes the whole day to vet my application for thier Black Friday deal whilst im an exisitng customer with an impeaccable credit record. I am beginning to feel as if it was false advertising as did an application for an additional line at the ****arney store at 9am this morning and till the close of business no response. Was this a manner not to offer this deal to existing customers maybe? Please look into this matter my ID number is ********** 872084 and my contact number is ********** 470. Surely it cant take that long to add a line on a existing contract as other networks approve new lines within 2hrs at most. </p>
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MTN South Africa's replyOfficial
27 Nov 2016, 10:01Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the Vetting division to assist in completing the application and providing and update via SMS with the outcomes. A notification will be sent on Monday to advise status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
MTN South Africa's reply27 Nov 2016, 10:01
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to the Vetting division to assist in completing the application and providing and update via SMS with the outcomes. A notification will be sent on Monday to advise status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,