Slow service - keep customers waiting forever
<p>I ordered an iPad on contract from MTN Paarl Mall. They phoned me this morning to say I can come to collect the device. I have been waiting in the queue for more than 50 minutes now; and they only have 2 consultants helping customers at this busy time of year?! How can you keep customers waiting for an hour at a time? Very slow and frustrating- surely a big company like MTN can do better than this?</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***