Slow Service
<p>I had book a 10 day old Samsung S8+ for warranty assessment. I received a promt response from the midrand repair centre. But RTT has not collected the device yes. MTN call centre keeps telling me that i must wait upto 21 days. Flip that is a long time for a high end phone to be replaced. In this time i will be charged for a device i dont have. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Good morning,
To date I have received no update on the progress of my replacement. It has been 4 days now.
I await your response.
Regards,
Dee Johnstone
Cell: ***
Good morning,
To date I have received no update on the progress of my replacement. It has been 4 days now.
I await your response.
Regards,
Dee Johnstone
Cell: ***
Good morning,
So MTN responds but ABSOLUTEY NO FOLLOW UP. It as now been ve a week. No phone call or email. Pathetic!!!!
Good morning,
So MTN responds but ABSOLUTEY NO FOLLOW UP. It as now been ve a week. No phone call or email. Pathetic!!!!