1 reviews | Active since Mar 2018
Slow response to queries
Lodge a query on the 23 March ( ********** 27) still haven't received feedback regarding this.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up that you have subscribe to any MTN subscription via the Internet or MTN Play.
The subscription for content that we do pick up is for "SDP CMO GateWay Communications SDP Content . We have sent a request to the WASPA content providers via email info (at) waspa.org.za and *** to check for us if you are subscribe to their content subscriptions we have requested if they pick up that this content service belongs to them they need to unsubscribe you from the data base.
You may contact them as well ***
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up that you have subscribe to any MTN subscription via the Internet or MTN Play.
The subscription for content that we do pick up is for "SDP CMO GateWay Communications SDP Content . We have sent a request to the WASPA content providers via email info (at) waspa.org.za and *** to check for us if you are subscribe to their content subscriptions we have requested if they pick up that this content service belongs to them they need to unsubscribe you from the data base.
You may contact them as well ***
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,