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Douglas M

1 reviews | Active since Nov 2012

13 Apr 2015, 20:55

Slow Pathetic Broadband Speeds

Dear MTN<br> <br> Again here I am with slow to Non-existent Broadband Speeds. Speed Listed Below:<br> <br> Your Latest Results.<br> Last Result:<br> Download Speed: 58 kbps (7.3 KB/sec transfer rate)<br> Upload Speed: 53 kbps (6.6 KB/sec transfer rate)<br> Latency: 228 ms<br> 13/04/2015 20:28:03<br> PLEASE don't bother sending me canned responses as if you care. Truth is I've wanted to cancel this contract but the thought of trying to Contact MTN is worse than putting up with the Poor speeds. If you really want to redeem yourself than rather get a Consultant to CALL ME that has the Authority to Cancel a Contract over the phone or provide me with an e mail address to do so. Please don't ask me to call any service Number. All I want is speed and coverage in Arcadia Pretoria NOW. And or FREE Subscription to my Contract for 6 Months. Sorry for the negativity but I've had it really !

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 17:30
Official
Hello eezykleen,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

In regards to the slow connectivity issue we would like to advise you on the current situation with some info that you can provide to assist further, please log this with our Coverage department on our MTN.co.za website (http://goo.gl/PfiY26).
If you would still like for cancellation, please send an email to ***, for assistance.

We trust that you find the above in order.

Warm regards,
Aadil
MTN Service Provider