Slow network speeds and poor customer service care

I've been with MTN since I got my first cellphone in the late 1990s, but I am seriously considering moving my number to a different network. I am on the MyMTN Sky Gold package and expect decent signal and data speeds. As of the last three months, network speed has been very slow. My phone usually shows a 5G connection. However, my WhatsApp, iMessage, and browser are slower than dial-up internet.

MTN is also not resolving my issues, and their customer service centre doesn't allow you to speak with anyone who can resolve your problem. MTN has grown too much, and its bureaucracy is killing its customer service department.