PR
Phumlani R
1 reviews | Active since May 2014
08 Mar 2015, 14:11
SLOW INTERNET SPEED
WOW false advertising by mtn they are offering uncapped data bundles for R30 however what they do not tell us is that once you have used 150 mb the internet speed is reduced at a very very very slow internet speed. after discovering I started buying the 100mb for R10 which expire in a day only to find that the internet was very very very slow I ended up not even using data due to non response while trying to connect to the internet.<br> <br> Really disappointed :-(
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MTN South Africa's replyOfficial
10 Mar 2015, 11:39Hello lanie732,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised when you hit the 150 MB mark, your speeds get throttled to 128 kbps, depending on the area that you are in as well as the traffic.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised when you hit the 150 MB mark, your speeds get throttled to 128 kbps, depending on the area that you are in as well as the traffic.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Regards,
Ayanda
REQ:***
MTN South Africa's reply10 Mar 2015, 11:39
Official
Hello lanie732,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised when you hit the 150 MB mark, your speeds get throttled to 128 kbps, depending on the area that you are in as well as the traffic.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised when you hit the 150 MB mark, your speeds get throttled to 128 kbps, depending on the area that you are in as well as the traffic.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
Regards,
Ayanda
REQ:***