FR
Frederick R
1 reviews | Active since Feb 2015
10 Feb 2015, 18:28
Slow internet speed
Good day<br> I have purchased a MTN internet ****le to connect to the internet for some entertainment but the latency of the connection is so high I can barely browse the web. I don't know how it all works but im sure that this is not what I am paying for. Please help me get my moneys worth. Thank you. <br> <br> Kind regards<br> Frederick Roothman<br> ***
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2015, 23:46Hello Tru-derick,
We are truly sorry for the breakdown in service and for the delayed response.
We will suggest that you call our Data Helpdesk by calling 1555 from an MTN number or *** from another network.
They will check the settings of your modem and assist with changing it if the settings are not favourable for the connectivity that is available in your area.
We will also suggest that you get in contact with our Coverage Helpdesk on *** for them to confirm that there is no problems with the tower servicing the area.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We will suggest that you call our Data Helpdesk by calling 1555 from an MTN number or *** from another network.
They will check the settings of your modem and assist with changing it if the settings are not favourable for the connectivity that is available in your area.
We will also suggest that you get in contact with our Coverage Helpdesk on *** for them to confirm that there is no problems with the tower servicing the area.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Feb 2015, 23:46
Official
Hello Tru-derick,
We are truly sorry for the breakdown in service and for the delayed response.
We will suggest that you call our Data Helpdesk by calling 1555 from an MTN number or *** from another network.
They will check the settings of your modem and assist with changing it if the settings are not favourable for the connectivity that is available in your area.
We will also suggest that you get in contact with our Coverage Helpdesk on *** for them to confirm that there is no problems with the tower servicing the area.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response.
We will suggest that you call our Data Helpdesk by calling 1555 from an MTN number or *** from another network.
They will check the settings of your modem and assist with changing it if the settings are not favourable for the connectivity that is available in your area.
We will also suggest that you get in contact with our Coverage Helpdesk on *** for them to confirm that there is no problems with the tower servicing the area.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,