Slow and Unprofessional Service

<p>I have been with MTN for almost 5 years. I missed my upgrade date end of last year and when I tried to get an upgrade I was assisted by rude, unknowledgable staff. at one of the stores. I called the call centre more than 5 times with little results and got an email telling me that my account has been closed about a week after I emailed the legal department. I wasted time, petrol and money trying to sort out the problem! My mother tried to get a contract with MTN aswell, went through the whole process waited a few hours to be approved then the assisstant told her they were ordering stock because she wanted a specific colour. The next day she went in and they told her there is no more stock of the phones in any colour! </p> <p>Yesterday I walked into VODACOM and was greeted politely and assissted immidiately. I took out a contract with them, they had stock, and now I have a loveley new phone and service provider. My mother switched networks the same day too and the whole family will be cancelling their contracts when they are done and switching over to Vodacom.</p> <p>B</p>