WF
Wessel F
1 reviews | Active since Jan 2016
04 Jan 2016, 15:13
Slow and rude service
I entered the MTN shop in Shelly Beach this morning to upgrade to an Iphone 6S. <br> <br> After waiting for nearly 3 hours to be helped by only two slow working employees and hearing rude comments about other customers that were complaining about the slow service, I have now decided to take my business to Vodacom after 19 years with MTN.<br> <br> I have been into this shop several times in the last 6 years and the service has always been slow with minimum staff attending to customers.<br> <br> If this is the way in which MTN treats their customers, there is no future for them compared to Vodacom where I always receive very fast and friendly service.<br> <br> Kind Regards,<br> <br> Wessel Fourie
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MTN South Africa's replyOfficial
06 Jan 2016, 13:02Hello Wessel Fourie,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ:***
MTN South Africa's reply06 Jan 2016, 13:02
Official
Hello Wessel Fourie,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Regards
Nompumelelo
REQ:***