Slow Activation and Zero Response
<p>I took out a data only contract on 19/10/2016 and despite 3 visits to the dealer (MTN Strand) plus 2 emails I am still not activated. This is unacceptable as there has been no response to the emails apart from the usual auto reply. When I phoned the support number I was told I have VOX TELEKOM card???</p> <p>Ken Rudolph</p>
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MTN South Africa's replyOfficial
26 Oct 2016, 22:51Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply26 Oct 2016, 22:51
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
27 Oct 2016, 17:51At last my SIM is activated.
Ken Rudolph
's update27 Oct 2016, 17:51
Reviewer Update
At last my SIM is activated.
Ken Rudolph