1 reviews | Active since Aug 2018
SLOGAN:MTN HOW CAN WE NOT HELP YOU
Well here i go again with my account ?so after i complain of over paying for 3 months i get a message to say they will attend to the pronlem and it will take 3 days. Been two weeks again and quess what...get my statement today and whoopss im still over paying. MTN is the worst ever to deal with queries. My last contract with them and ive been with them for 10 years on my own account and 4 years with my parents. CELL C OWN YOU GUYS
Good day Kobus,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
As per our communication we can corrected your provisioning. Going foward you will be charged correctly and a credit note has been raised for the months you have not been charged correctly.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Mazwi Zuma
Complaints Management Team
Good day Kobus,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
As per our communication we can corrected your provisioning. Going foward you will be charged correctly and a credit note has been raised for the months you have not been charged correctly.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Mazwi Zuma
Complaints Management Team