FA
Faheema A
1 reviews | Active since May 2011
24 Jul 2015, 11:52
SLAP TIGER
I have recently migrated my account to prepaid. You guys are deducting an amount of R364.00 from my account but I am not allowed to get the full services because I migrated. This is pathetic. I called your call centre spoke to Carmen who informed me that I will not be receiving the R100.00 airtime that I am paying for as I have migrated to prepaid. This is a ****ing *******. You guys are *****ing from your clients it is day light ******* you should be ****ING ASHAMED of yourselves. I WILL NOW Change over to VODACOM will never ever support MTN again.
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MTN South Africa's replyOfficial
05 Aug 2015, 11:38Hello Farends,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated on the 21-07-2015 hence the R364.00 was debited end of July.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated on the 21-07-2015 hence the R364.00 was debited end of July.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply05 Aug 2015, 11:38
Official
Hello Farends,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated on the 21-07-2015 hence the R364.00 was debited end of July.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated on the 21-07-2015 hence the R364.00 was debited end of July.
Best regards
Mantoa
REQ:***
Best regards,