Slacking off - Mall of Africa
We got there went to the self service machine, printed the coupon and stood in the que to be assisted... Noticed that three assistants were on duty and thought that the others where on lunch and 7-10 minutes the other assistants walked in and started walking around like there was anybody to be assisted. They did not greet, smile or anything... I have been a loyal client for 8years and this is the first time I have been treated this way...
Went to the nearest toilet just for a breather, when I came out the same two assistants or attendees were taking a slow strawl inside the mall...
Kindly resolve this issue. Rating: It would be below zero
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the service lapse.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mall of africa Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the service lapse.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mall of africa Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the service lapse.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mall of africa Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the service lapse.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mall of africa Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team