1 reviews | Active since Dec 2016
Sky Lite package - false advertising
<p>Took out the Sky Lite package with unlimited calls, only to be told that calls were limited to 120min a day.</p> <p>Complained via emails which were not responded to. </p> <p> </p> <p>Was then promised the package would be adjust to unlimited calls - MTN to MTN only, by 12 Dec. Still nothing has been done.</p>
Good day Lenny,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Please note MTN to MTN calls are unlimited on all SKY packages. You can check this on our website by clicking on this link: https://goo.gl/zJpy8l under "New MTN Sky".
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Lenny,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Please note MTN to MTN calls are unlimited on all SKY packages. You can check this on our website by clicking on this link: https://goo.gl/zJpy8l under "New MTN Sky".
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Dear MTN
Today is the 17th January 2017, and my contract has still NOT been adjusted as promised. Calls I make to MTN are STILL being deducted from my 120min. I can see this as the minutes reduce after I make a call to an MTN number. And this happens on a daily basis.
This is becoming so frustrating that I now wish I hadn't upgraded so that I could have changed service providers. I need an immediate response and hope this is rectified once and for all.
Response from Fathima Ebrahim on 18/11/2016 below:
Good day Mr Moodley,
Please find below the total talk time you will receive on the MTN Sky Lite package per month:
Unlimited MTN to MTN calls
3600 of net minutes
Unlimited sms’s
3GB data
This will be effective when you next receive you minutes which will be the 10/12/2016.
Kind Regards
Fathima Ebrahim
Customer Representative | Cell: *** | Email: ***
Dear MTN
Today is the 17th January 2017, and my contract has still NOT been adjusted as promised. Calls I make to MTN are STILL being deducted from my 120min. I can see this as the minutes reduce after I make a call to an MTN number. And this happens on a daily basis.
This is becoming so frustrating that I now wish I hadn't upgraded so that I could have changed service providers. I need an immediate response and hope this is rectified once and for all.
Response from Fathima Ebrahim on 18/11/2016 below:
Good day Mr Moodley,
Please find below the total talk time you will receive on the MTN Sky Lite package per month:
Unlimited MTN to MTN calls
3600 of net minutes
Unlimited sms’s
3GB data
This will be effective when you next receive you minutes which will be the 10/12/2016.
Kind Regards
Fathima Ebrahim
Customer Representative | Cell: *** | Email: ***