mE
maggie E
1 reviews | Active since Feb 2014
09 Nov 2015, 10:52
SKY HIGH CONTRACT ACCOUNT
Good day i bought a samsung galaxy tab on contract online for R149 per month with 500mb included when the debit order went off it was for amount of R1175 which is totally redicilous how cant that be and that is not what i signed up for i have bee trying to phone them but you are on hold for forever i emailed them but i dont get any response from them this is the worst cellphone provider i have ever came across.
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MTN South Africa's replyOfficial
09 Nov 2015, 14:29Hello mags1981,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you've been depleting the 500MB data bundle provisioning you receive and continue to make use of the service whereby the additional usage is then added to the account.
We see that you are using the SIM card, for data services (internet), voice calls and SMS. We will be able to provide you with the itemised billing report reflecting the usage.
We must advise you that the contract is for data as you only receive 500MB's of data every month on the 14th of every month as your invoice is finalized on the 14th of every month.
We will suggest that you set a usage limit of R0.00 on the account to avoid generating additional usage every month. Please chat to us live by clicking on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaint Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you've been depleting the 500MB data bundle provisioning you receive and continue to make use of the service whereby the additional usage is then added to the account.
We see that you are using the SIM card, for data services (internet), voice calls and SMS. We will be able to provide you with the itemised billing report reflecting the usage.
We must advise you that the contract is for data as you only receive 500MB's of data every month on the 14th of every month as your invoice is finalized on the 14th of every month.
We will suggest that you set a usage limit of R0.00 on the account to avoid generating additional usage every month. Please chat to us live by clicking on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaint Management Team: REQ:***
MTN South Africa's reply09 Nov 2015, 14:29
Official
Hello mags1981,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you've been depleting the 500MB data bundle provisioning you receive and continue to make use of the service whereby the additional usage is then added to the account.
We see that you are using the SIM card, for data services (internet), voice calls and SMS. We will be able to provide you with the itemised billing report reflecting the usage.
We must advise you that the contract is for data as you only receive 500MB's of data every month on the 14th of every month as your invoice is finalized on the 14th of every month.
We will suggest that you set a usage limit of R0.00 on the account to avoid generating additional usage every month. Please chat to us live by clicking on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaint Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you've been depleting the 500MB data bundle provisioning you receive and continue to make use of the service whereby the additional usage is then added to the account.
We see that you are using the SIM card, for data services (internet), voice calls and SMS. We will be able to provide you with the itemised billing report reflecting the usage.
We must advise you that the contract is for data as you only receive 500MB's of data every month on the 14th of every month as your invoice is finalized on the 14th of every month.
We will suggest that you set a usage limit of R0.00 on the account to avoid generating additional usage every month. Please chat to us live by clicking on the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaint Management Team: REQ:***